Frequently Asked Questions

Everything you need to know about your cycling gear and orders.

How do I determine the correct frame size for my bike?

We provide a comprehensive size guide on each product page. You can match your height and inseam measurements against our geometry charts to find the perfect fit.

What is the estimated delivery time for international orders?

Standard international shipping typically takes 7-14 business days, while express options are available for delivery within 3-5 business days depending on your location.

Do you offer a warranty on carbon fiber components?

Yes, all our carbon frames and components come with a 2-year manufacturer warranty covering structural defects and craftsmanship.

What is your return policy for apparel and helmets?

Items can be returned within 30 days of delivery, provided they are unworn, have original tags attached, and are in their original packaging.

Are the bikes shipped fully assembled?

To ensure safe transit, bikes are shipped 85% assembled. You will need to install the handlebars, front wheel, and pedals. We include a basic tool kit and instructions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and specialized financing options like Klarna and Affirm for larger purchases.