Returns & Exchanges
At Velodrom, we want to ensure you have the best gear for your performance, which is why we offer a 30-day window for returns and exchanges on all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, our streamlined process ensures you get back to your training as quickly as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned equipment, we will process your refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing